At Ball Sports Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, including all tags and labels.
- Returned within 15 days of receiving the item.
Non-Returnable Items
Certain items are non-returnable due to hygiene or safety reasons. These include:
- Padel Balls
- Rugby Balls
- Squash Balls
- Table Tennis Balls
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: We will provide you with the return address and any additional instructions.
- Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or packing slip.
- Wait for Processing: Once we receive your item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Upon approval of your return, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping costs for exchanges will be covered by Ball Sports Store.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Ball Sports Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide the return address and any additional instructions.
Thank you,
[Your Full Name]Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 3779 Java Lane, North Sumter, US 29150
Thank you for shopping with Ball Sports Store. We appreciate your business and are here to ensure you have a positive shopping experience.