Welcome to Ball Sports Store! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of sports gear do you offer?
We specialize in sports gear for Padel, Rugby, Squash, and Table Tennis. Our product range includes rackets, balls, clothing, shoes, accessories, and protective equipment.
2. Are your products suitable for professional athletes?
Yes, our products are designed to meet the needs of both amateur and professional athletes. We offer high-quality gear that enhances performance and style.
3. Do you offer custom or personalized products?
Currently, we do not offer custom or personalized products. However, we have a wide range of options to suit different preferences and playing styles.
Shipping & Delivery
1. What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx (10-15 days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 days).
2. Do you ship internationally?
Yes, we ship globally, except for some remote areas and parts of Asia. If you’re unsure about your location’s eligibility, please contact us.
3. How long does it take to process an order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is dispatched.
Returns & Exchanges
1. What is your return policy?
We offer a hassle-free return policy. You can return items within 15 days of receiving your order, provided they are in their original condition and packaging.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please visit our Returns & Exchanges page for detailed instructions.
3. Will I be refunded for return shipping costs?
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for all purchases.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
3. Can I create an account to track my orders?
Yes, creating an account allows you to track your orders, view order history, and manage your preferences.
Contact & Support
1. How can I contact customer service?
You can reach us via email at [email protected] or visit our store at 3779 Java Lane, North Sumter, US 29150.
2. What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.
3. Do you offer live chat support?
Currently, we do not offer live chat support, but we respond to emails promptly.
Thank you for choosing Ball Sports Store! We’re here to ensure you have the best shopping experience possible. Let’s play, perform, and win together!